Recent work

The case studies below are a selection of my recent work. To comply with non-disclosure agreements, I omitted and obfuscated confidential information.

DLUHC — Statistical & Financial Datasets

A platform for the collection of statistical data and distribution of funds between Central government and Local authorities

Service DesignInteraction Design

DEFRA — Farming Grants Programme

A service that allows farmers to learn about available grants, and to understand if they have a good chance of success even before making a full application

Service DesignStrategy

HMRC — Fraud Investigation

Improving the ways Fraud Investigation Officers work more effectively and with greater confidence, resulting in fewer 'broken' cases

Service DesignResearch

ICO Facility — COVID Change Management

Supporting maintenance planners transitioning from offshore to hybrid work arrangements, identifying organisational blueprint opportunities

Service DesignStrategy

Barclays — Award-Winning Intranet

Creating a compelling and collaborative experience for colleagues by redesigning their digital workplace

User ResearchMobile Design

FCA — Application Process Clarity

Reducing calls to the Financial Conduct Authority contact centre and improving the user experience by helping firms track the progress of their applications

UX Product Design

Ministry of Justice — Legal System Digitisation

Re-imagining the legal system from the defendant's point of view. From a paper-based to a digital platform, reducing criminal case processing and expensive court time

UX Team Manager

Samsung — Connected Health

Setting goals, tracking improvements and changing the lives of patients with chronic conditions through behaviour analysis and advanced tracking technologies

UX Product Design